Discrimination is against the law.

Affinity Health Management and its affiliates adhere to all relevant Federal civil rights laws and ensure that no discrimination, exclusion, or unfair treatment occurs based on race, color, religion, national origin (including limited English proficiency and primary language), sex (including sex characteristics, intersex traits, pregnancy or related conditions, sexual orientation, gender identity, and sex stereotypes), age, disability (including mental health issues and substance use disorders), or any combination of these factors concerning admission, treatment access, or employment.

We offer reasonable accommodations for individuals with disabilities, including providing necessary auxiliary aids and services to facilitate effective communication. This may involve qualified sign language interpreters and information in alternative formats such as large print, audio, or accessible electronic formats. Additionally, we provide free language assistance services to individuals whose primary language is not English, which may include qualified interpreters and translated materials.

For requests related to reasonable modifications, auxiliary aids and services, or language assistance, please reach out to our Civil Rights Coordinator.

If you believe that we have failed to provide these services or discriminated in any other way, you may file a grievance with our Civil Rights Coordinator by phone or mail by contacting your local regional office as listed on this website and requesting to speak to the civil rights coordinator. Or you can reach us by email at info@affinityhealthmanagement.com. If you need help filing a grievance, your local Civil Rights Coordinator is available to help you.

The availability and use of this grievance procedure does not prevent you from pursuing other legal or administrative remedies.

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights by any of the following methods:

• Electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf.
• By mail to U.S. Department of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201. Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html.
• By phone at 1-800-368-1019 (TDD: 1-800-537-7697).